State and local governments are improving resident experiences as they upgrade technology and make digital government a reality for many. Yet challenges remain in digital services adoption even as modernized systems provide new opportunities for better experience and meaningful business outcomes.

Join MeriTalk and PayIt for a timely webinar exploring the findings of the 2025 Digital Government Adoption Index, which captures the insights of more than 600 state and local government leaders on how digital services are impacting their operations, staff satisfaction, and resident trust — and what they are planning for the future.

Attendees will discover:

• Where IT and line-of-business leaders are aligned on digital services and where their priorities differ
• What business outcomes agencies are realizing from increased use of digital services and their future goals
• How to improve the user experience and boost adoption of digital services